During our fifteen years, we have not had one warranty return, so we’re continuing with our 12 month full replacement warranty against failure of our pickguards. If you do have an unlikely problem, please get in touch. We do everything possible to ensure that you’re 100% happy with your Gilroy Guitars pickguard. Should the pickguard not fit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed within 5 days of receipt. A credit will automatically be applied to your original method of payment, not including any shipping fees.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email via our Contact form, and a return address will be provided. Being a natural wood product, an exact replacement is not possible, but we will offer the closest equivalent.
SHIPPING RETURNS
To return your product, send us an email via our Contact form, and a return address will be provided. We advise that you include ‘Tracking’ for the return mail
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
As we are in Australia, allow minimum 14 work days for us to receive any return.
NEED HELP?
Contact us via our Contact form